Privacy Policy

Effective: [5/4/2025]

At Elescan, your privacy is our priority. This Privacy Policy describes how we collect, use, and protect your personal information, including your mobile phone number, when you use our services for authentication or secure document delivery.

We collect and store mobile phone numbers for two purposes:

a. To deliver One-Time Passcodes (OTPs) for two-factor authentication (2FA).

b. To send secure, one-time links for downloading Protected Health Information (PHI), when initiated by an Elescan user.

• For Authentication:
  • Your phone number is used solely to deliver OTPs for login verification.
  • After 2FA is enabled, you may switch to an authenticator app instead of receiving SMS messages.
• For Secure PHI Delivery via SMS:
  • Elescan users may enter or import mobile numbers of individuals they are authorized to contact.
  • These numbers are stored only in the user’s private contact list for future HIPAA-compliant document sharing and audit logging.
  • When used, the system sends one-time secure download links via SMS.
  • Recipients may reply STOP to permanently opt out of future messages.

• For 2FA Messages:
  • You may opt out of SMS-based 2FA by replying STOP and switching to an authenticator app.
• For PHI Delivery Messages:
  • Any individual receiving an SMS from Elescan may reply STOP to prevent all future SMS from any Elescan user.
  • They may reply HELP to receive contact support information.

• Elescan does not sell or share phone numbers with third parties for marketing.
• Access to phone numbers is limited to:
  a. The authenticated Elescan user who entered the number.
  b. Support staff under strict confidentiality and HIPAA-compliance obligations.

• All mobile numbers are stored using industry-standard encryption.
• SMS delivery is performed via HIPAA-compliant infrastructure.
• Access to recipient numbers is limited to the user who entered the contact unless required by law.

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.

If you have any questions or concerns about this Privacy Policy, contact us at:

support@elescan.com

By providing your mobile phone number, you:

• Consent to receive SMS messages for authentication or secure document delivery.
• Confirm you are the owner of the number or have permission from the owner.
• Understand that messages may contain links to Protected Health Information (PHI).
• May reply STOP at any time to opt out.